This Policy describes the conditions for refunding top-ups and purchases made on the Eternal-War.Net website.
1. Nature of the service
Topping up your balance and purchasing in-game items is payment for a digital service that is delivered instantly. In-game valuables have no real monetary value and cannot be exchanged back for money.
2. General rule
Because the service is delivered immediately after payment and is deemed consumed at the moment of crediting, funds credited to your balance or spent on in-game goods are non-refundable.
3. When a refund is possible
A refund is considered if funds were charged but the service was not delivered through our fault (balance not credited, item not granted), as well as in cases of double charging or a technical error of the payment system.
4. When a refund is not possible
No refund is issued if the currency or items have already been credited and/or used, if the account has been suspended for rule violations, or if account access was shared with third parties.
5. How to request a refund
Submit a request via the ticket system or to the contact email, stating the date and amount of the payment, the payment method, the transaction ID and a description of the problem.
6. Review period
A request is reviewed within 14 calendar days. If approved, funds are returned using the same method as the original payment; the crediting time depends on the payment system.
Contacts
For any questions regarding this document, write to noreply@eternal-war.ws or contact support via the ticket system.